Check the terms for your model
The supplied design advertises a 10-year warranty. Model-specific coverage, exclusions, documentation requirements and claim procedures still need written confirmation from DREAMNICE.
Keep your purchase details
Retain your invoice and order reference. For a concern, send a clear description and photographs to the team.
Warranty and comfort are separate
A manufacturing-defect claim is different from a change in comfort preference. Read the separate comfort-trial and adjustment policy.
This page does not expand or replace the written warranty supplied with your product.