Personalised comfort, close to home · Explore our 30-night comfort trial
DREAMNICE

CUSTOMER CARE

Privacy & Your Data

Clear information, before and after your purchase.

What the website uses

Your sign-in identity and email identify your account. If you save a profile or submit a request, your name, mobile number, delivery address, selected products and request details are stored in the DREAMNICE CRM.

Why we use it

We use these details to prepare quotes, fulfil and support orders, show your own order progress and manage after-sales requests. Signing in does not subscribe you to marketing.

Payments

When enabled, Razorpay handles payment details. DREAMNICE stores the payment reference and verified status, not card numbers, UPI PINs or banking passwords.

Browser storage

Your cart is saved in this browser. The comfort quiz uses page memory. Cookies used by hosting and sign-in are separate from the cart.

External services

Hosting/sign-in, Razorpay, WhatsApp and maps are external services. Opening a WhatsApp link prepares a message for you to review and send.

Your requests

To correct or request deletion of personal details, contact info@mydreamnice.com. Some transaction records may need to be retained for accounting, dispute resolution or applicable requirements. A final retention schedule is pending business approval.

Comfort Passport

If you choose to save a Comfort Passport, DREAMNICE stores your selected sleep preferences, optional weight ranges and mattress configurations under your signed-in account ID. These are used to remember your choices across devices. Your passport does not store payment credentials. You can remove individual configurations or delete the saved passport from its page.

Unsaved preferences and configurations use this browser tab’s session storage. Preparing a demo request does not contact staff; WhatsApp opens a message for you to review and send. If you send it, the details in that message are shared with WhatsApp and DREAMNICE.